FREQUENTLY ASKED QUESTIONS (FAQ)

Here you will find answers to frequently asked questions about KamOk.lt orders, delivery, payment, products, and returns.

1. What can I buy at KamOk.lt store?

At KamOk.lt store, you will find products for home, renovation, garden, household, plumbing, tools, pets, and daily use.

The assortment is constantly expanding, so new product categories may appear in the store.

2. Are the products in stock?

Some products may be in stock, while a large portion of products are ordered from suppliers after the customer places an order.

Product stock levels and delivery times depend on supplier information and may be clarified after order confirmation. If the supplier cannot provide the ordered goods at that time, we will contact you, offer an alternative, or refund the amount paid.

3. How does delivery work?

We ship orders within Lithuania, Latvia, Estonia, and Poland via couriers or parcel lockers, depending on the item's size, weight, and chosen delivery method.

For some larger, heavier, or non-standard items, individual delivery conditions may apply. In such cases, delivery costs and terms may be additionally agreed upon.

4. How long does it take to deliver goods?

Orders placed by Monday 12:00 PM are usually prepared and shipped on Tuesday evening.

Orders placed by Wednesday 12:00 PM are usually prepared and shipped on Thursday evening.

After dispatch, delivery times are usually:

In Lithuania: 1–3 business days

In Latvia and Estonia: 2–5 business days

In Poland: 3–6 business days

Delivery time may depend on the product, supplier stock, product size, weight, and courier service operations. If delivery takes longer, we will inform you by email or phone.

5. Is local pickup available?

Currently, KamOk.lt operates as an online store. Products are usually shipped via couriers or parcel lockers.

Local pickup is only possible by prior individual arrangement, if it is feasible for a specific order.

6. How can I pay for an order?

Payment methods are provided at checkout. Electronic payments and other active payment methods at KamOk.lt store are available.

If you have any questions regarding payment, you can contact us by email [info@kamok.lt](mailto:info@kamok.lt) or phone +370 603 83079.

7. Are prices shown with VAT?

Yes. Prices in the KamOk.lt store are presented to the customer including VAT.

Small partnership "Kamok" is a VAT payer.

VAT payer code: LT100020272719.

8. Can I get an invoice?

Yes, we can issue an invoice based on the provided buyer or company details.

If you are purchasing on behalf of a company, please provide the company name, company code, VAT code, address, and email.

9. Can I return a product?

Yes, products can be returned according to the valid consumer rights regulations of the Republic of Lithuania and the European Union.

The returned product must be unused, undamaged, not have lost its commercial appearance, and, if applicable, in its original packaging.

More information is provided in the Returns Policy.

10. What if the product didn't fit?

Contact us by email info@kamok.lt and provide your order number and reason for return. We will help you find a suitable solution.

If needed, we can offer another product or an alternative.

11. What if I received a damaged product?

If you received a damaged product, please contact us as soon as possible by email info@kamok.lt and send photos.

We recommend photographing:

the packaging;

the damage to the product;

the shipping label;

the entire received shipment.

This helps to resolve the situation with the delivery service or supplier faster.

12. Do you help choose products for pets?

Yes. We can help you choose products for pets according to your needs.

If your pet has health problems, allergies, or special dietary needs, we recommend consulting a veterinarian.

13. Do you help choose products for home, renovation, or plumbing?

Yes. We can advise based on practical experience and help find the right product or alternative.

If you have questions about the product's purpose, size, use, compatibility, or delivery, please write before purchasing.

14. Do all products have photos and descriptions?

We strive to make product information as clear as possible. Since the assortment is large and constantly updated, descriptions or photos of some products may be added gradually.

If you lack information about a specific product, please contact us – we will check and help.

15. What if the product is out of stock with the supplier after the order?

Sometimes supplier stock levels can change faster than the information is updated in the store.

In such a case, we will contact you, offer an alternative, or refund the amount paid.

16. Can you offer a product if I can't find a suitable option?

Yes. If you cannot find a suitable product, please write what you are looking for. We can check supplier assortments, offer an alternative, or help put together a product kit.

17. How to contact you?

Email: info@kamok.lt

Phone: +370 603 83079

Website: www.kamok.lt

Contacts:

Small partnership "Kamok"

Company code: 307658331

VAT payer code: LT100020272719

Address: Geležinkelio g. 18-2, Lentvaris, LT-25117 Trakų r. sav., Lithuania

Tel.: +370 603 83079

Email: info@kamok.lt