Frequently asked questions
Is the item really available?
Inventory is updated based on KamOk and partner warehouse data. If it turns out after an order is placed that the item can no longer be supplied, we will contact you to offer an alternative or a refund.
When will I receive my order?
If we do not have a reliably confirmed date for a specific order, we do not promise an exact day. Once the shipment is handed over to the carrier and we receive a tracking number, we provide it via email or in the order details.
How do I choose a parcel locker?
If you are choosing delivery to a parcel locker, enter the operator and the specific parcel locker or its location in the "Desired parcel locker" field in your cart. You will enter the delivery address and other contact details during checkout.
How much does delivery cost in Lithuania?
Delivery costs in Lithuania depend on the weight of the shipment and the chosen delivery method. You will see the available delivery methods and the final price for your specific cart in the checkout window. Detailed tariffs are provided in the Shipping Policy. Special additional services, such as carry-in or separate lifting services, can be arranged separately.
What do I do with a non-standard or very large item?
If an item cannot be safely delivered via any of the methods available at checkout, we will contact you before processing the order. We will not add additional transport costs without your consent.
Is all product information always accurate?
Technical specifications may be obtained from manufacturer and supplier data. If a specific dimension, component, compatibility, color, or model version is critical to you, please send us the product link and your question before purchasing — we will verify the information we have.
How can I pay?
In the checkout window, you will see the methods available for your specific device and order. The store supports secure card payments and, when available, Apple Pay, Google Pay, and Shop Pay. For higher-value purchases, ESTO financing may be offered.
Can I return an item?
Consumers are subject to the right of withdrawal and its exceptions as provided by law. Specific conditions are set out in the Return Policy. Before sending a return, please contact KamOk first to receive return instructions.
What should I do if I receive a damaged or incorrect item?
Take photos of the outer packaging, the shipping label, the internal packaging, and the item itself as soon as possible. Send the photos and your order number to info@kamok.lt.
Can I purchase as a company?
Yes. In the cart, you can open the company details fields and enter the company name, code, VAT code (if applicable), and billing address.
What languages can I write in?
You can write in Lithuanian, Russian, or English.
How can I contact you?
Phone: +370 673 91444
Email: info@kamok.lt