Frequently asked questions
Is the item really in stock?
Stock levels are updated according to supplier data, but may change during the day. If an ordered item is no longer available, we will contact you, offer an alternative, or refund your money.
When are orders shipped?
We usually hand over the order to the carrier within 1-2 business days of payment confirmation and aim to do so within 3 business days. This is not a guaranteed deadline. Some items are first received from our partners' or suppliers' warehouses, so preparation may take longer in individual cases. We will inform you by email of any longer lead time.
What are the limits for standard shipments?
For courier shipments, the limit is up to 25 kg in weight and up to 120 cm for the longest side of the package. For parcel locker shipments – up to 10 kg and up to 39 × 38 × 64 cm. If at least one limit is exceeded, the standard delivery rate and the free standard delivery offer do not apply.
How much does non-standard item delivery cost?
Delivery of oversized, long, heavy, palletized, fragile, or items requiring special transport is calculated individually based on actual dimensions, weight, and delivery address. If the order has already been paid for, we will provide an adjusted price by email. You can agree and, if necessary, pay the difference or cancel the non-standard item or the entire order. Money for canceled items will be refunded. We will not hand over the order to the carrier until we receive your clear consent.
How much does standard delivery cost?
Available delivery methods and a preliminary price are shown in the checkout window based on the cart contents and delivery location.
Free standard delivery in Lithuania applies to orders from €250, when the usual price of the selected delivery does not exceed €10 and the shipment meets the standard shipment limits.
How can I pay?
In the checkout window, you will see the currently active payment methods: cards and, when available, Apple Pay, Google Pay, Shop Pay, or ESTO financing.
Can I return an item?
Consumers are subject to the right of withdrawal provided for in legal acts and its exceptions. Before sending the item back, please write to us – we will confirm the return steps and address. Detailed conditions are provided in the refund policy.
What should I do if I receive a damaged or incorrect item?
As soon as possible, take photos of the outer packaging, shipping label, inner packaging, and the item itself. Send the photos and order number to info@kamok.lt – we will start investigating the situation.
Can I change my order?
Contact us as soon as possible. If the order has not yet been handed over for fulfillment or to the carrier, we will check if it can be changed or supplemented.
How to choose the right item?
Send us the item link, required dimensions, model of your existing equipment, and intended use. We will help compare options based on manufacturer data.
How to contact us?
Phone: +370 673 91444
Email: info@kamok.lt