Frequently Asked Questions (FAQ)

Here you will find answers to the most frequently asked questions about KamOk orders, delivery, payment, products, and returns.

1. What can be purchased at KamOk.lt store?

At KamOk.lt store, you will find products for pets, home, garden, household, plumbing, tools, and everyday use.

The assortment is constantly expanding, so new product categories may appear in the store.

2. Are the products in stock?

Some products may be in stock, while others are ordered from suppliers after the customer places an order.

Product stock levels and delivery times may be adjusted after order confirmation. If the product is not available at that time, we will offer an alternative or refund your money.

3. How does delivery work?

We ship orders within Lithuania via couriers or parcel lockers, depending on the item's size, weight, and chosen delivery method.

Some larger or heavier items may be subject to individual delivery terms.

4. How long does it take to deliver goods?

Delivery time depends on the product, supplier's stock, and the chosen delivery method.

We usually dispatch items within 1–5 business days. If delivery takes longer, we will inform you via email or phone.

5. Is it possible to pick up goods on site?

Yes, some orders can be picked up in Vilnius, by prior arrangement of time.

Please contact us before arriving so we can prepare your order.

6. How can I pay for an order?

Payment methods are provided during checkout. Electronic payments and other active payment methods in the store are available.

7. Are the prices inclusive of VAT?

At KamOk.lt store, prices are presented to the customer as final prices.

Currently, "KamOk" is not a VAT payer, therefore we do not issue VAT invoices with separate VAT. If the VAT payer status changes in the future, the information will be updated.

8. Can I get an invoice?

Yes, we can issue an invoice based on the provided buyer or company data.

If you are purchasing on behalf of a company, please provide the company name, company code, address, and email address.

9. Can I return a product?

Yes, products can be returned according to the valid consumer rights regulations of the Republic of Lithuania and the European Union.

The product must be unused, undamaged, and, if applicable, in its original packaging.

10. What if the product was not suitable?

Contact us by email at info@kamok.lt and provide your order number and reason. We will help you find a solution.

11. What if I received a damaged product?

If you received a damaged product, please contact us as soon as possible and send photos.

We recommend photographing the packaging, the damage, and the shipping label. This helps to resolve the situation faster with the delivery service or supplier.

12. Do you help choose products for pets?

Yes. We have a lot of practical experience with dogs and pet care, so we can advise on choosing food or supplies.

However, if your pet has serious health problems, we always recommend consulting a veterinarian.

13. Do you help choose products for home, renovation or plumbing?

Yes, we can advise based on practical experience.

If you have questions about the product's purpose, size, use, or compatibility, please write to us before purchasing.

14. Do all products have photos and descriptions?

We strive to make product information as clear as possible. As the assortment is constantly expanding, descriptions or photos of some products may be added gradually.

If you lack information about a specific product, please contact us.

15. What if the supplier does not have the product after I place an order?

Sometimes supplier stock levels can change faster than the information is updated in the store.

In this case, we will contact you, offer an alternative, or refund the paid money.

16. How to contact you?

Email: info@kamok.lt
Phone: +370 603 83079
Website: www.kamok.lt

Contacts

Small partnership "Kamok"
Company code: 307658331
Address: Neravų g. 3-1, Vilnius, LT-27129, Lithuania
Phone: +370 603 83079
Email: info@kamok.lt