Shipping policy

Shipping Policy

This policy applies to orders placed through the kamok.lt online store.

Order preparation and dispatch

We begin preparing an order after receiving confirmation of payment.

Some products are first delivered from partner or supplier warehouses to the KamOk warehouse. We check and pack them there before handing the shipment to the carrier.

We usually hand an order to the carrier within 1–2 business days after payment confirmation and aim to do so no later than within 3 business days.

This is an estimate and is not guaranteed. Preparation may take longer because of:

  • delivery of goods from partner or supplier warehouses;
  • changes in product stock;
  • public holidays and non-working days;
  • carrier workload;
  • other circumstances outside our control.

If preparation takes longer, we will inform the buyer by email.

Standard shipment limits in Lithuania

The standard delivery price automatically shown at checkout applies only to shipments that meet all of the limits below.

Parcel-locker delivery

  • Weight of one parcel: up to 10 kg.
  • Maximum parcel dimensions: up to 39 × 38 × 64 cm.

Door-to-door courier delivery

  • Weight of one parcel: up to 25 kg.
  • Longest parcel side: up to 120 cm.

Before placing an order, the buyer must consider the dimensions and weight stated on the product page.

If any product or prepared shipment exceeds at least one of these limits, the standard parcel-locker, courier or free standard-delivery rate does not apply.

Non-standard, long, heavy and pallet shipments

Delivery of oversized, long, heavy, palletised, fragile products or products requiring special transport is priced individually.

The final delivery price may depend on:

  • actual product and package dimensions;
  • total shipment weight;
  • delivery address;
  • access conditions at the delivery location;
  • the need for carrying-in or additional services;
  • the carrier’s quotation.

If a non-standard product is ordered and prepaid without first confirming the delivery price, the delivery amount automatically shown at checkout is preliminary and not final.

After receiving such an order, we will:

  • calculate the actual delivery price;
  • send the revised price to the buyer by email;
  • allow the buyer to confirm it and, where necessary, pay the difference;
  • allow the buyer to cancel the non-standard product or the entire order;
  • refund amounts paid for cancelled products.

The order will not be handed to the carrier until we receive the buyer’s clear acceptance of the revised delivery price.

The price of a non-standard shipment may be substantially higher than the standard rate automatically displayed at checkout.

Delivery methods and indicative prices in Lithuania

Available delivery methods and a preliminary delivery price for the specific order are shown at checkout.

Parcel locker to parcel locker

Venipak, DPD or LP Express parcel lockers.

Indicative price: €2.50–€3.50.

The standard rate applies to shipments up to 10 kg and up to 39 × 38 × 64 cm.

Door-to-door courier

Indicative price: €4.99–€8.99.

The standard rate applies to shipments up to 25 kg and with a longest parcel side of up to 120 cm.

Parcel locker to courier

DPD or Omniva delivery.

Indicative price: €4.59–€8.29.

The standard rate applies to shipments up to 25 kg and with a longest parcel side of up to 120 cm.

Oversized or pallet delivery

The amount displayed at checkout is preliminary.

The final delivery price is calculated individually according to product dimensions, weight, delivery address and transport conditions.

Even where the basket weight falls within a higher-weight standard tariff, the price may still be recalculated individually if the product is non-standard because of its length, width, height, volume, fragility or required transport method.

Delivery to Latvia, Estonia and Poland

The delivery price based on shipment weight and destination country is shown at checkout.

For long, oversized, palletised, fragile products or products requiring special transport, the automatically displayed price may be preliminary.

In such cases, we will calculate the final price individually based on product and package dimensions, weight and destination. Before dispatching the order, we will send the revised price to the buyer by email and wait for confirmation.

Printful products

Some products in the KamOk assortment may be produced and dispatched through Printful.

These products may have:

  • a production time of 2–7 business days;
  • a separate delivery time;
  • a separate delivery charge.

Printful products may be shipped separately from other products in the same KamOk order.

Delivery time after dispatch

After a shipment has been handed to the carrier, delivery time depends on:

  • the selected carrier;
  • the delivery location;
  • shipment size and nature;
  • carrier workload;
  • public holidays or non-working days.

When the carrier provides a tracking number, we send it by email or display it in the order information.

Unless another delivery period has been agreed with the buyer, goods will be delivered no later than 30 calendar days after conclusion of the purchase contract.

Delivery location and carrying-in for large shipments

Oversized and pallet shipments are generally delivered to the nearest safe location accessible by the carrier’s vehicle.

Carrying goods into an apartment, upper floor, house, warehouse or other premises is not included in the standard delivery price unless separately agreed with the buyer.

If carrying-in or other additional services are required, the buyer must tell us before approving the delivery price.

Damaged shipment

Check the condition of the outer packaging when receiving the shipment.

If you notice damage, where possible:

  • record the damage together with the courier;
  • photograph the outer packaging;
  • photograph the shipment label;
  • photograph the internal protection and the product itself.

Send the photographs and order number as soon as possible to info@kamok.lt.

Delayed or missing shipment

If tracking information does not change for a long time, or the shipment is marked as delivered although you have not received it, contact us.

We will contact the carrier, initiate a search or investigation and inform the buyer of the result.

Contact

To obtain an individual delivery quotation for a non-standard product before paying, send us:

  • the product link;
  • the required quantity;
  • the delivery address;
  • information on whether carrying-in is required.

Email: info@kamok.lt
Phone: +370 673 91444