Refund policy

RETURN AND REFUND POLICY

1. CONSUMER RIGHTS UNDER EU LAW

As an EU consumer, you have the following rights:

  • 14-day right of withdrawal: you may return goods within 14 days of receipt without giving a reason.
  • Product conformity guarantee: goods must match their description and be fit for use.
  • Right to free repair or replacement where goods are defective, subject to applicable law.

2. RETURN PERIODS

Standard goods:

  • You may submit a return request within 14 days after receiving the product.
  • EU consumers are entitled to a 14-day withdrawal period without giving a reason.
  • The product must be undamaged and in its original packaging.

Exceptions and final-sale goods:

  • Personalised or made-to-order goods.
  • Perishable goods.
  • Hygiene products and food: pet food and supplements cannot be returned for health-protection or hygiene reasons if the packaging was opened after delivery.
  • Digital products once downloading has started.

3. RETURN PROCESS

  1. Contact us at info@kamok.lt or +370 673 91444.
  2. Provide the order number and reason for the return.
  3. We will send return instructions.
  4. Pack the product in its original packaging.
  5. Send the product to the address specified in the instructions.

Return address stated in this policy: Neravų g. 3-1, Vilnius, LT-27129, Lithuania.

4. RETURN COSTS

  • Return of defective goods: we cover all return costs.
  • Return after changing your mind: when exercising the 14-day right of withdrawal for a conforming product, the buyer pays the direct cost of returning the goods.

5. REFUNDS

Processing times:

  • Standard refund: 5–10 business days after receipt of the returned product.
  • EU consumer withdrawal: no later than 14 days after confirmation of the return, subject to applicable law.

Refund method:

  • The refund is made using the same payment method used for the purchase.
  • Additional fees may apply to bank transfers.

6. PRODUCT CONDITION REQUIREMENTS

Acceptable return condition:

  • Undamaged and unused product.
  • Original packaging and labels.
  • All accessories and documents.
  • Packaging intact where required for hygiene reasons.

Unacceptable condition:

  • Damaged or dirty goods.
  • Goods without original packaging.
  • Goods with broken protective seals.

7. DEFECTIVE GOODS

Your statutory rights apply, including compensation for losses where provided by law.

Warranty conditions stated in this policy:

  • The defect must not have been caused by improper use.
  • Keep proof of purchase.
  • Report the defect within one month after discovering it.

8. CONTACT INFORMATION

Small partnership “Kamok”
Company code: 307658331
VAT number: LT100020272719
Address: Geležinkelio g. 18-2, Lentvaris, LT-25117, Trakai district municipality, Lithuania
Phone: +370 673 91444
Email: info@kamok.lt
Website: www.kamok.lt

If you have not received a refund within the stated period, contact us immediately.

9. LEGAL INFORMATION

This policy is governed by applicable Lithuanian and EU consumer-protection law. Disputes should first be resolved through negotiation. You may contact the State Consumer Rights Protection Authority. EU consumers may use the information available at ec.europa.eu/consumers/odr.

This policy does not restrict any rights granted to you by Lithuanian or EU law. For questions about your statutory rights, contact an appropriate consumer-protection organisation.