Accessibility and support

KamOk does everything possible to make the online store convenient for as many people as possible. This includes people with visual, hearing, mobility, reading, or cognitive difficulties, and users of assistive technologies.

We strive to ensure that users can independently find a product, understand its price and delivery terms, choose the appropriate option, add the product to the cart, and place an order.

Noticed an obstacle or a shortcoming?

We cannot identify all the difficulties that different people may experience on our own. If you find an element that is not working, unclear, or difficult to use, please write to us. We will be grateful, investigate the issue, and gladly strive to fix it.

How does it work?

  1. You specify on which page and what went wrong.
  2. If the obstacle prevents shopping, we first help you find the product or complete the order in another convenient way.
  3. We check the problem on the device, browser, or assistive technology you are using.
  4. We register the obstacle and fix it according to its importance.
  5. When possible, we inform you about what has been done or what temporary solution we offer.

What to include in your message?

  • the link to the problematic page;
  • what you tried to do;
  • what exactly went wrong;
  • the phone or computer and browser you are using;
  • the screen reader or other assistive technology, if you are using one.

Need help placing an order?

If you find it difficult to find a product, understand information, use the cart, or place an order, please contact us in writing. We will not only help you find the right solution but also register the problem so that it does not hinder other customers.

Report an obstacle: info@kamok.lt

You can also use our contact form.

Important: We continuously check and improve the store, but currently we do not claim that every page fully meets all WCAG 2.2 AA criteria.