Delivery Policy

This policy applies to all orders placed through the kamok.lt online store.

Delivery Schedule

Orders are processed twice a week. Items are first received from the supplier, then shipped to the customer:

• Orders placed by Monday 12:00 PM — items are received on Tuesday morning, shipped on Tuesday evening.
• Orders placed by Wednesday 12:00 PM — items are received on Thursday morning, shipped on Thursday evening.
• Orders placed after the specified time will be processed in the next shipping cycle.

Note: delivery time is calculated from the moment of dispatch, not from the moment the order is placed.

Delivery Zones and Prices

🇱🇹 Lithuania

Delivery time: 1–3 business days from dispatch.

Delivery Method	Price	Max. Weight
Courier → Parcel locker (Smart Posti)	1.99 EUR	up to 30 kg
Parcel locker → Parcel locker (Venipak / DPD / LP Express)	2.50–3.50 EUR	up to 10 kg
Door-to-door courier (Smart Posti / Venipak / LP Express)	3.99–10.00 EUR	up to 30 kg
Parcel locker → Courier (DPD / Omniva)	4.59–8.29 EUR	up to 30 kg
Large item delivery / pallet	39.99–139.00 EUR	30–150 kg

🇱🇻 Latvia and 🇪🇪 Estonia

Delivery time: 2–5 business days from dispatch.

Weight	Price
up to 5 kg	7.99 EUR
5–10 kg	14.99 EUR
10–20 kg	27.99 EUR
20–40 kg	59.99 EUR
40–80 kg	119.99 EUR
80–150 kg	200.00 EUR

🇵🇱 Poland

Delivery time: 3–6 business days from dispatch.

Weight	Price
up to 5 kg	9.99 EUR
5–10 kg	19.99 EUR
10–20 kg	39.99 EUR
20–40 kg	69.99 EUR
40–150 kg	129.00 EUR

Printful Items (Print-on-Demand)

Some of our assortment (posters, apparel, accessories, etc.) is produced and shipped directly via Printful — a print-on-demand service. These items are subject to separate delivery terms and prices:

• Production time: 2–7 business days.
• Delivery time: 3–10 business days after production, depending on the destination country.
• Delivered to over 100 countries worldwide.
• The exact delivery cost is specified during the order process.
• Printful items are shipped separately from other KamOk order items.

Parcel Tracking

Once your order has been shipped, you will receive an email notification with a tracking number. You can track your parcel directly through the carrier's website:

• Venipak
• DPD
• LP Express
• Omniva
• Smart Posti

Bulky Items

Delivery of items weighing more than 30 kg or with large dimensions (e.g., bathroom furniture, shower enclosures, radiators) is arranged individually. After placing your order, we will contact you to confirm the delivery time and location.

Delivery of such items is to the door (not inside the apartment or to an upper floor). If lifting assistance is required, please inform us in advance.

If Parcel Is Not Received or Delayed

• If the parcel is not delivered within the specified time, first check the tracking number on the carrier's website.
• If the parcel is marked as delivered but you have not received it, please contact us within 3 business days.
• In case of a lost parcel, we will initiate an investigation with the carrier. A resolution will be provided within 14 business days.

If Item Is Received Damaged

• Upon receiving the parcel, check the condition of the packaging before signing.
• If the packaging is damaged, draw up a damage report with the carrier or refuse to accept the parcel.
• Inform us about any damage within 24 hours of receipt, attaching photos.
• Contact details: info@kamok.lt or +370 603 83079.

Holiday Periods

During Lithuanian public holidays (Christmas, New Year, Midsummer, etc.), order processing and delivery may be delayed. We will inform you in advance about possible delays via email or on the website.

Contact

For any questions regarding delivery:

• Email: info@kamok.lt
• Tel.: +370 603 83079

Sometimes buying a product isn't the hardest part. The hardest part is understanding what is truly worth buying, how much material will be needed, and whether the chosen solution will suit a specific house, renovation, garden, or pet.

That's why at KamOk store, we offer not only products but also free practical consultations.

Behind KamOk stands a person with over 23 years of experience in renovation, interior finishing, material selection, and practical home solutions. We also have many years of experience with dogs, their care, breeding, training, and choosing the right products for pets.

If you don't know where to start, what to choose, or how to avoid overpaying — write to us.

What can we help you with?

Initial consultation for renovation and finishing

We can help you assess what materials or tools you might need for your work:

• wall preparation;
• painting;
• plastering;
• sanding;
• tile laying;
• floor installation;
• minor apartment or house renovations;
• renovation of bathrooms, kitchens, or other premises.

If you send photos or briefly describe the situation, we can advise you on where to start and what mistakes to avoid.

Material selection and quantity calculation

One of the most common problems during renovation is buying too much, too little, or the wrong materials.

We can help you with a preliminary calculation of:

• how much paint might be needed;
• how much plaster or primer to buy;
• how many tiles, adhesive, or grout will be needed;
• how much flooring should be ordered;
• what additional small items not to forget;
• which tool to choose for a specific job.

This is not an official construction expertise, but rather practical advice from someone who has been working with renovations and materials for many years.

We can help create a preliminary estimate

If you are planning a renovation, we can help you get a clearer picture of:

• what materials might be needed;
• how much they might approximately cost;
• where you can save money;
• where it's better not to save;
• what work is worth doing immediately;
• what work can be postponed for later.

A preliminary estimate helps understand if the budget is realistic and avoids situations where a renovation starts with one sum and ends with a completely different one.

Assistance in choosing craftsmen and workers

If you need not only products but also people to carry out the work, we can advise you on what to look for when choosing a craftsman or team.

We can help you understand:

• what questions to ask before starting work;
• how to evaluate a price offer;
• when a very cheap price can become an expensive mistake;
• what is worth agreeing upon in advance;
• how to describe the scope of work more clearly;
• how to reduce the risk of misunderstandings.

KamOk's goal is for the client not only to buy products but also to make a smart decision.

Consultation on products for home, garden, and household

At KamOk store, you will find many different products for home, garden, renovation, plumbing, tools, and everyday solutions.

If you are choosing between several products and don't know which one is more suitable, we can help you compare:

• practicality;
• price-quality ratio;
• application in a specific situation;
• whether it's worth choosing a cheaper option;
• when it's better to choose a more reliable solution.

Sometimes the best product is not the most expensive. And sometimes the cheapest choice ends up costing more later.

Consultation on pet products

KamOk also pays a lot of attention to pets. We have experience with dogs, their breeding, care, and training, so we can help you choose products for animals.

We can advise on:

• selection of dog and cat food;
• daily care products;
• beds, bowls, leashes, and accessories;
• products for puppies;
• practical solutions for homes with pets;
• renovation and interior solutions when there are animals in the house.

Important: for health issues, we always recommend consulting a veterinarian. We can help with practical product selection, but we do not replace veterinary consultation.

Why is the consultation free?

Because we want KamOk to be more than just another online store.

We want people to be able to write and get a simple, human answer:

• "What should I choose in my situation?"
• "Do I really need this?"
• "How much should I buy?"
• "Where do I start?"

It is important to us that the client returns not because we convinced them to buy more, but because we helped them make the right choice.

How to get a free consultation?

Write to us and briefly describe your situation.

It's best to specify:

• what you want to do;
• the size of the room or area;
• what products you are considering;
• what your budget is;
• if you have photos;
• whether you will do the work yourself or look for craftsmen.

The more information you provide, the more accurate the answer will be.

Get a free consultation

Who is this consultation useful for?

This consultation is suitable if you:

• are planning a renovation;
• don't know what materials to choose;
• want to calculate a preliminary estimate;
• are looking for a practical solution for your home;
• are choosing tools;
• are tidying up your garden or surroundings;
• have a pet and want to choose the right products;
• want to consult before buying.

KamOk — products and practical experience in one place

At KamOk store, you can find products for home, renovation, garden, household, and pets. However, our strength is not just the quantity of products.

Our strength is practical experience.

Over 23 years of experience in renovation and finishing work allows us to better understand what people truly need. And many years of experience with dogs and pets help us see homes more broadly — as a place where it should be comfortable not only for people but also for their animals.

If in doubt — write to us. We will help you choose wisely.

Write for a consultation

Frequently asked questions

Is KamOk consultation really free?

Yes, the initial consultation is free. You can write to us about renovation, materials, choosing products for home, garden, or pets.

Can you calculate a renovation estimate?

We can help create a preliminary estimate based on the provided information, area, photos, and planned work. This helps in better understanding the potential budget.

Do you help choose renovation materials?

Yes, we can advise on the selection of paints, primers, fillers, tiles, flooring, tools, and other renovation products.

Can you advise on pet products?

Yes, we can help with choosing food, care products, beds, bowls, accessories, and other practical solutions for pets.

Can you help choose craftsmen?

We can advise on what to look for when choosing craftsmen, how to evaluate a price offer, and what questions to ask before starting work.

FEEDING INSTRUCTIONS: see table. A bowl of fresh, clean water should always be available to the animal. Best before, batch number, factory registration number: see information on the packaging. Store in a cool, dry place.

Daily feeding rates based on target adult dog weight and puppy age:

Target weight of an adult dog 1 kg:
• 2 month old puppy: 19g per day
• 4 month old puppy: 23g per day
• 6 month old puppy: 18g per day
• 10 month old puppy: 13g per day

Target weight for an adult dog 2 kg:
• 2-month-old puppy: 39g per day
• 4 month old puppy: 45g per day
• 6 month old puppy: 37g per day
• 10 month old puppy: 29g per day

Target weight for an adult dog 3 kg:
• 2-month-old puppy: 53g per day
• 4 month old puppy: 65g per day
• 6 month old puppy: 58g per day
• 10 month old puppy: 43g per day

Target weight for an adult dog 4 kg:
• 2-month-old puppy: 68g per day
• 4 month old puppy: 82g per day
• 6 month old puppy: 74g per day
• 10 month old puppy: 55g per day

A bowl of fresh, clean water should always be available to your pet. When your puppy is 10 months old, you can transition them to ROYAL CANIN® X-Small Adult.